Shipping and returns policy.

Shipping & Returns.

SHIPPING OF MERCH PRODUCTS.

SHIPPING OF MERCH PRODUCTS.

The following shipping categories contain products with similar dimensions, weight, and packaging.

Our standard shipping costs are calculated based on the average shipping cost for each product category. The following table details the shipping costs for your region. You can also see all shipping categories and regions at a glance.

Delivery*

12-18 business days

* These Shipping times are estimates and do not constitute a guarantee. The estimates do not include the time it takes to create the products.

Shipping destinations

Notecopies ships worldwide, except Cuba, Iran, Crimea, Syria or North Korea  due to its legal restrictions or limitations on transportation.

Duty

Depending on the destination of the order and the processing location, they may have to pay customs fees. Duties vary based on order value, country limits, and other factors.

Live shipping rates

Transportation agencies calculate live rates in real time and these are displayed at the end of the order. These rates are determined according to the logistics management location, the destination of the shipment, the shipping method and the price of the agency. 

RETURNS APPLIED TO MERCH PRODUCTS.

RETURNS APPLIED TO MERCH PRODUCTS.

Any claim for damaged / defective items must be submitted within 4 weeks of receiving the product. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims found to be in error on our part are covered at our expense.

If you notice a problem with the products or anything else in the order, contact us at the mail [email protected]

When we receive a returned shipment, an automatic email notification will be sent to you. Unclaimed returns are donated to charities after 4 weeks.

Wrong address:

If you provide an address that the courier deems insufficient, the shipment will be returned to our facilities. You will be responsible for the costs of reshipping once we have confirmed an updated address with you (if applicable).

Unclaimed:

All Unclaimed shipments are returned to our facilities and you will be responsible for the cost of a reshipment to you or your end customer (if applicable).

You hereby agree that any order returned due to an incorrect shipping address or failure to claim shipping will be donated to charity at your expense (without a refund from us).

Notecopies does not accept returns of sealed products that are not suitable for return for health or hygiene reasons. You hereby agree that these types of orders will not be available for reshipment and will be deleted.

Notice for EU consumers:

In accordance with article 16 (c) and (e) of Directive 2011/83 / EU of the European Parliament and of the Council, of October 25, 2011, on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods manufactured to consumer specifications or clearly personalized;
2. sealed products that have been opened after delivery and are therefore not suitable for return for reasons of health protection or hygiene, therefore, Notecopies reserves the right to refuse returns in its sole discretion.